Your Rights as a Consumer (Defective Product or Bad Service)
You can demand a refund, replacement or compensation. File with the company, the National Consumer Helpline, or the Consumer Commission.
Your Rights
Right to redressal
Compensation for defective goods or deficient services.
Right to be informed
Accurate information about quality, quantity and price.
Protection from unfair trade practices
Including misleading ads and hidden charges.
What To Do — Step by Step
- 1
Raise a written complaint with the seller/company
Keep invoice, warranty and chat/email records.
- 2
Call the National Consumer Helpline (1915) or use the portal
- 3
File a complaint with the District/State/National Consumer Commission
Based on the value of the claim.
- 4
Claim refund, replacement and/or compensation
Constitution Articles That Apply
Key Laws & Judgments
-
Consumer Protection Act, 2019
Consumer Commissions and CCPA.
-
e-Daakhil portal
Online consumer case filing.
This guide is for general awareness only and is not legal advice. Laws and procedures change and vary by state. For your specific case, consult a qualified lawyer or your nearest District Legal Services Authority (free legal aid). In an emergency, call 112.
Frequently Asked Questions
How much does filing a consumer case cost?
Fees are modest and slab-based on claim value; small claims have very low or nominal fees. You can also file online via e-Daakhil.
Can I file against an online store?
Yes. The Consumer Protection Act and e-commerce rules cover online sellers and marketplaces, including for refunds and misleading listings.