What to Do If You Are a Victim of Online Financial Fraud
Act fast: report on 1930 within hours, file on the cybercrime portal, and inform your bank. Quick reporting improves the chance of freezing the money.
Your Rights
Right to report and seek recovery
Banks must act on timely fraud reports as per RBI rules.
Limited liability for quick reporting
Report unauthorised transactions promptly to limit your loss.
Right to grievance redressal
Escalate to the Banking Ombudsman if the bank does not resolve it.
What To Do — Step by Step
- 1
Call the cyber-crime helpline 1930 immediately
The sooner you report, the better the chance to freeze funds.
- 2
File a complaint at cybercrime.gov.in
- 3
Inform your bank and block the card/UPI
Request a transaction reversal in writing.
- 4
Preserve evidence
Screenshots, SMS, transaction IDs, caller numbers.
- 5
Escalate to the RBI Banking Ombudsman if unresolved in 30 days
Constitution Articles That Apply
Key Laws & Judgments
-
Information Technology Act, 2000
Cyber fraud and identity theft.
-
BNS, 2023 — cheating and fraud offences
-
RBI customer-protection circular
Limited liability for unauthorised electronic transactions.
This guide is for general awareness only and is not legal advice. Laws and procedures change and vary by state. For your specific case, consult a qualified lawyer or your nearest District Legal Services Authority (free legal aid). In an emergency, call 112.
Frequently Asked Questions
Will I get my money back?
There is no guarantee, but fast reporting (ideally within hours) on 1930 lets authorities try to freeze the funds before they are withdrawn.
Is the bank liable for fraud?
If the fraud is due to bank negligence, the bank is liable. If it is due to your sharing of OTP/credentials, liability depends on how quickly you reported it.